Frequently Asked Questions


How do I access my account?

Log in to your account. From your account you can renew books, place and manage holds and create book lists.

How do I get a library card?

Adults, fill out this Adult Library Card Application, Juveniles (through 18 years old), fill out this Juvenile Library Card Application print it and bring it to any El Dorado County Library with your photo identification to get your library card. Your card must be presented whenever materials are checked out or renewed. First-time borrowers may check out a maximum of two books.

Adults: A library card can be issued free of charge to a California resident, age 18 or over, with acceptable photo identification.

Juveniles: A parent or guardian must accompany the child, complete the library card application and show acceptable photo identification.

Juveniles 16 to 18 years old: Teenagers who have a driver’s license may use it as identification and address verification. A parent or guardian must complete the library card application and sign it, but a parent or guardian need not be present.

Class Field Trips: After parent or guardian completes the library card application, children on class field trips will be issued a card with a one book limit until a parent or guardian comes in with photo identification.

Temporary Online Library Card: If you don’t already have a library card you can register for a Temporary Library Card here. You will be able to access the library’s online databases and request up to five item holds. Your temporary library card will expire after 14 days. To receive your permanent card, please show your photo ID to library staff at any El Dorado County Library.

How do I renew my library card?

Library cards expire every four years. Please call or visit the library to have your account updated. Library staff will verify your address, telephone number and email address and extend your card for another four years.

How do I replace my lost card?

Please notify the library of lost or stolen cards. The cardholder (or parent of minor) is responsible for any items or charges on the card until it is reported lost or stolen. Lost cards must be replaced for a $1 fee before further checkout.

How do I know when to pick up my holds?

The library will send an email when items that have been placed on hold are available for pick up. If you don’t have access to email, library staff will call you. When picking up items, please be sure to have the library card that was used to place the hold. If the library doesn’t have your email address, please complete and submit this form, and library staff will update your record. Or have your card available and give the library a call.

What is the loan period for library materials?

Most items are checked out for three weeks. “Hot Pick” books are checked out for one week. There is a $1 charge for checkout and renewal of videos and DVDs. (Please note: The library is not responsible for damage to audio or video equipment.) When the library is open, please return items inside the building. If the library is closed you may return items in the book drop at the front door. If you’ve provided the library with your email address, a reminder email will be sent three days before items are due. Patrons are responsible for returning items on time, even if reminder emails are not received.

What does the library charge for overdue items?

Fines of $0.25 per day per item are assessed for late items up to a maximum of $5 per item. The replacement price plus a $7 processing fee may be charged for each lost item. Once an account reaches $20 no additional items may be renewed or checked out and no further online business may be conducted until the balance is brought below $20. Please call the library for further assistance.

Can items be renewed? How do I renew them?

Items that are not on hold for another patron may be renewed three times for three weeks each time. You may renew your items online. Log In to your account and follow instructions on the screens. You may also renew items by calling the library during open hours. Please have your library card number available.

If you need to renew items that the library charges a fee for, or that are overdue, you may do so and make your payment the next time you visit the library. Once an account reaches $20 no additional items may be renewed or checked out and no further online business may be conducted until the balance is brought below $20. Please call the library for further assistance.

Can I borrow an item from another library?

Patrons may place holds on items that are in the library’s online catalog. Follow the instructions on the screen. If you need assistance please contact the library.

If you are looking for a book or journal article that is not owned by any of the El Dorado County Library branches you may want to request the item through an Interlibrary Loan. Interlibrary Loan (ILL) is a service provided by the El Dorado County Library that allows you to borrow materials from other libraries. Anyone with an El Dorado County Library Card in good standing may request a book through Interlibrary Loan.

To borrow, fill out an ILL request form. Additional costs such as return postage or borrowing fees charged by the lending library are the responsibility of the patron. Patrons will be notified by telephone, usually within two to six weeks, when the requested materials arrive. Check our Interlibrary Loan Patron Agreement for more information.

Where can I return the items that I check out?

El Dorado County Library items may be returned to any El Dorado County Library regardless of where the items were checked out.

How can I receive notification emails from the library?

As a courtesy to our patrons, the El Dorado County Library will send an email reminder two days before items are due. Patrons are responsible for returning items on time, even if reminder emails are not received. The library also sends emails when items are one day, five days and ten days overdue, and when items that have been placed on hold are available for pick up.

If the library doesn’t have your email address, please click here to complete the form, and library staff will update your record. Or have your card available and give the library a call.

How does the library protect my privacy?

The El Dorado County Library recognizes the need to protect your right to privacy. Read the library’s Privacy Policy.

What is RFID?

RFID is a data collection technology that relies on radio waves to automatically identify items, which in the case of the library includes books, CDs, DVDs, videos, etc. Read the Radio Frequency Identification (RFID) here.